MyKelseyOnline, MyKelsey App and KCA Health Plan MyChart will Require Two-Step Authentication

Effective April 25, 2024, two-step verification will be required for online patient portal access.

What is two-step verification?

Two-step verification is an additional layer of security used to verify your identify when accessing your MyKelseyOnline/KCA MyChart account.

Two-step verification will require you to:

Log in with your username and password.
Enter a single-use code that will be sent to the mobile phone number via text message or email (less secure) associated with your MyKelseyOnline account.

Next steps

Confirm that you have a current mobile phone number listed in your personal information section on MyKelseyOnline/KCA MyChart to ensure uninterrupted access to the online patient portal.

How to set up two-step verification

If you have not enabled two-step verification by April 25, you will be prompted to complete this process the next time you log in. After submitting your username and password, you will be prompted to enter a single-use code sent to the mobile phone number via text message or email (less secure) associated with your account to complete the login. You will need to follow the two-step verification process every time you log in to the online patient portal.

Note: If you have already set up two-step verification with a mobile phone number, no action is needed at this time.

We’re here for you

Additional information regarding this change is available If you experience an online patient portal access issue, please contact the MyKelseyOnline Help Desk at 713-442-6565. The Help Desk is available 7 days a week from 7 a.m. to 9 p.m.

Two-Step Verification FAQ (Frequently Asked Questions)

What is two-step verification?

Two-step verification is an additional layer of security used to verify your identity when accessing your account. Two-step verification for the online patient portal will require you to log in with your username and password and then enter a single-use code that will be sent to the mobile phone number via text message or email (less secure) associated with the account.
Why is two-step verification required?
Do I still have to use my username and password with two-step verification?

Yes, when accessing your MyKelseyOnline/KCA MyChart account using two-step verification, you will continue to log in with your username and password, unless you have enabled facial recognition capabilities on your device. Two-step verification does not replace or require you to change your username and password, but is an additional step in the login process that increases account security.

Facial recognition (known as Face ID on Apple devices) allows patients to use a face scan stored on their device to log in to their patient portal. Facial recognition can help to streamline the login process by not requiring entry of a username and password, but two-step verification is still required to complete the login process.
How often will I need to use two-step verification?
Can I use a landline phone for two-step verification?

No, the two-step verification process requires the ability to receive text messages at a mobile phone number or to an email address associated with your account. To access the online patient portal, please ensure that you have a current mobile phone number and email listed in your MyKelseyOnline/KCA MyChart Health personal health information section.
How do I update the mobile phone number associated with my MyKelseyOnline/KCA MyChart account?
Will I be charged for the text message with the single-use code?
What if I don’t receive the text message with the single-use code?
What do I do if I am unable to access the online patient portal MyKelseyOnline/KCA MyChart?

In This Section

MyKelseyOnline, MyKelsey App and KCA Health Plan MyChart will Require Two-Step Authentication

What is two-step verification?

Next steps

How to set up two-step verification

We’re here for you

Two-Step Verification FAQ (Frequently Asked Questions)

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